Returns and Exchanges
We guarantee your satisfaction with all merchandise from Fensels.com. You may return any item within 14 days of delivery for a full refund of the purchase price (minus shipping and handling).

It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event, Fensel's will pay the shipping costs.

Upon receipt of a damaged or defective product, please call us at 1-800-658-3319. Our friendly staff will be happy to assist you in correcting the error. Please supply the Fensel's Representative with your order number and item number. The representative will also need your e-mail address and phone number.

Follow these instructions to return any Fensel's purchase by mail.

1. Simply pack all items being returned securely in the original package if possible.
2. Enclose a copy of the original packing list with the return merchandise. Be sure to keep the original packing list for your records.
3. Circle the item(s) that you are returning or exchanging on the copy of the original packing list and note the reason why.
4. Indicate if you want us to credit the card used. If you'd like an exchange, let us know what you want by writing a brief explanation on the copy of the packing list. We will pay the costs for shipping the exchange order.
5. Pack and seal your return securely, in the original package if possible, and include the copy of the original packing list. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.

Send returns to:
Fensel's Returns
Hwy 81 - Box 429
Freeman, South Dakota 57029

Fensel's will only refund shipping charges if we've sent the wrong item or if the item sent is defective.