What kind of information does Fensel's collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, register with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our store.

What are the methods of payment over the internet?
Methods of payment
Fensel's Online accepts the following credit cards:

• Visa
• MasterCard
• American Express
• Discover

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

What is the tax policy?
Fensel's is required to collect sales tax on all orders being shipped to the state of South Dakota. All other states are exempt from tax.

How does Fensel's use my information?
When you make a purchase from Fensel's, we use your information to process your order. We may also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. When you register with Fensel's or participate in a contest or promotion (online, over the phone, or at our store) you may choose whether or not you would like to receive emails from us regarding our products, services, contests, and promotions. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our store as well as information about your product interests and purchases. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.

Does Fensel's share my information with third parties?
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If, prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Fensel's in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Fensel's or share your information with us and the other companies sponsoring those contests or promotions.

How do I access my information? How do I change or delete my information?
From time to time, we may contact you about sales, special offers and new site features if you subscribed to our email lists. To cancel our free emails, you can unsubscribe to our email lists.

How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at info@fencels.com or calling us at 1-800-658-3319.

Please note that when you make a purchase, we may send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

How does Fensel's protect kids' privacy?
Like you, we at Fensel's are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.

What about links to other Web sites and services?
Fensel's may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact Fensel's customer service via email at info@Fensel's.com, call us at 1-800-658-3319 or write us at Fensel's Customer Services, Box 429 - Hwy 81, Freeman, SD 57029.